FAQs
Vault Tech Living FAQ
How can I contact Vault Tech Living?
You can email us at support@vaulttechliving.com, where our customer service team will be happy to assist you with any inquiries!
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
We ship from our warehouse partners in Hong Kong and other international locations to ensure fast and efficient delivery.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. After this timeframe, we cannot modify or cancel the order. However, once your order is received, you may return it for a full refund in accordance with our return policy.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow additional processing time during holidays and peak sales periods.
- Orders are processed between Monday and Friday.
- Processing time is 1-3 business days from the order date.
- Orders ship the next business day after processing.
- We do not process or ship orders on weekends.
How long will it take to receive my order?
Due to high demand, orders typically take between 2-4 weeks to arrive, depending on your location and local shipping services.
What if I don't receive my order?
If your order has not arrived within 30 days after shipping, you are eligible for a full refund. Please contact us at support@vaulttechliving.com for assistance.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars. You may be required to pay duties and taxes upon receiving your order, depending on your country's customs policies. These charges are determined by your local customs office and are the buyer's responsibility.
We are not responsible for any customs-related delays. Please contact your local customs office for further details regarding fees.
How do I return an item?
To initiate a return, please contact us at support@vaulttechliving.com with your order details. You can view our full Return Policy here.
What if the item(s) I received are defective, incorrect, or damaged?
If you received a defective, incorrect, or damaged item, please contact us at support@vaulttechliving.com immediately. Include the following details in your message:
✔ Your order number
✔ Photos of the defective/damaged item(s)
✔ Any relevant details regarding the issue
We will work quickly to resolve your issue.
When will I receive my refund?
Refunds are credited to your original form of payment. If you paid by credit or debit card, refunds are processed within 7-10 business days of receiving the returned item or approving the cancellation.
If you haven’t received your refund yet, follow these steps:
1️⃣ Check your bank or credit card statement
2️⃣ Contact your bank or card issuer (some institutions take time to process refunds)
3️⃣ If your refund hasn’t appeared after 15 business days, contact us at support@vaulttechliving.com